United Airlines is restricting unauthorized personal AI agents from accessing its booking systems, extending the controls beyond its own website and app to travel agencies and aggregators. The airline announced the move on November 11 and said it would update booking, ticketing and distribution policies.
United warned that sharing account credentials with third-party assistants could expose sensitive information or trigger unintended purchases, account changes and spending of MileagePlus miles. It also cited potential conflicts with FAA and Department of Transportation requirements, pointing to check-in declarations about prohibited baggage contents.
The stated restriction targets unauthorized, third-party personal agents and assistants. United’s announcement does not describe a blanket prohibition on every use of AI, and says it will continue evaluating how personal assistants interact with its services.
For travelers, authorizing an assistant to use an account does not establish the airline’s permission. United says it will update its Digital Trust Center with guidance on the restrictions, account protection and unintended agent actions.
